Natalie Alesi is a senior global Customer Success leader and the founder of The Interconnected Leader, a neuroscience-informed leadership architecture built for modern Customer Success executives operating under pressure. With 20+ years leading global teams across complex SaaS environments, Natalie focuses on the real mechanics of performance: how stress impacts decision quality, how leadership signals shape trust, and why human connection remains the most powerful technology leaders will ever master. Her work integrates practical leadership experience with research spanning neuroscience, and heart–brain coherence to help leaders stabilize their presence, strengthen alignment, and build teams that execute with clarity, especially in moments when uncertainty is high and stakes are real.